Experimenting with Social Media
I am experimenting with Twitter and Google Reader this week. A couple weeks ago I joined FaceBook and began connecting to people I know. Last year I started using CoThrive. I have been a user of LinkedIn and BlogLines for over a year. I have been using blogging software and SocialText even longer. There are lots of types of social media available and more are coming out everyday.
My interest it to begin to understand how to use these types of technologies to establish effective undertanding, support planning and decision making, and to manage commitments within organizations and between organizations and customers. These are all social actions, and there should be effective ways to leverage these technologies to improve those key constraints in organizations that impede the performance or delivery of customer value. I am beginning to form a picture of how these tools, when integrated into (or with) process management and business intelligence software, could help overcome these obstacles.
The one thing I am certain of at this time. You can spend a lot of time that isn’t neccesarily improving productivity on these tools. I am
